FREQUENTLY ASKED QUESTIONS

  • What is included in the Rent-to-Own Program?

    The Rent-to-Own Program offered by VJ Scientific is a turnkey solution that ensures a seamless experience, which includes the CX-1000 Cannabis Decontamination Equipment, the required chiller, installation, thorough training, ongoing maintenance, and regular inspections twice a year.

  • Does VJ Scientific offer equipment installation and setup services?

    Yes, VJ Scientific provides comprehensive support through its Rent-to-Own Program, which includes turn-key services such as installation, training, maintenance, and bi-annual inspections.

  • Do I need to arrange for installation separately?

    Both our Rent-to-Own Program and machine purchase include installation and setup. A forklift, suitable space and appropriate utilities will need to be provided by the customer. Our team will help with the entire process to ensure your equipment is installed correctly and ready for use.

  • How does the training process work?

    VJ Scientific provides comprehensive onsite training at your facility to ensure that users are proficient in operating the equipment effectively and safely. Our experts will guide you through the training process to maximize your equipment's potential.

  • Do I need any special approvals from my state to operate radiation equipment in my facility?

    Typically, with most states, the customer will need to register the CX-1000 with their state. The CX-1000 is designed to FDA rules for radiation equipment and goes through strict quality checks both before it leaves our factory and during installation at your site. VJ Scientific has experience with most states and can guide you through your state’s registration requirements.

  • What maintenance services are included?

    VJ Scientific offers ongoing maintenance services to keep your equipment in optimal condition and is included under the Rent-to-Own program while it remains active. Under a purchase plan, maintenance services are included for the first year as part of the warranty. An extended warranty is available for purchase after the first year. This includes regular servicing, Xray source calibration, chiller fluid level and quality checks and troubleshooting to address any issues that may arise during operation.

  • How often are inspections conducted?

    Inspections are carried out twice a year as part of the Rent-to-Own program and under warranty and extended warranty programs with a purchase of the machine. VJ Scientific is committed to maintaining the quality and performance of the equipment. These inspections help identify any potential issues early on and ensure continued reliability.

  • Is there an additional cost for installation and setup?

    No, installation and setup are included in both the Rent-to-Own Program and purchase of the equipment. Customers are responsible for making a forklift available, suitable space and appropriate utilities will need to be provided by the customer

  • What if I encounter difficulties after installation?

    VJ Scientific offers 24/7 support to address any difficulties or questions that may arise after installation. Our team is readily available to provide assistance and ensure that you get the most out of your equipment.

  • Can I customize the Rent-to-Own Program to fit my specific needs?

    Yes, VJ Scientific understands that every customer's requirements may vary. We are flexible and can tailor our Rent-to-Own Program to accommodate your specific needs and preferences.

  • How do I get started with the Rent-to-Own Program?

    To get started with the Rent-to-Own Program or to learn more about our services, please contact our team at sales@vjsci.com or by filling out the form. We'll be happy to assist you and provide further information.

  • How can I request a quote?

    You can request a quote directly through our website by clicking here. Alternatively, you can contact our sales team for assistance with placing an order.

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